Refund Policy
Refund, Returns, & Exchanges
Currently for both our Mystery Boxes and Tumblers, we offer 10 day windows after delivery for you to notify us if any item has arrived damaged or broken. Please contact us through email (mystery@sterye.com), instagram (@steryeboxes), or directly through our website and we'll reply to you within 24 hours. If no response was given within 24 hours, please contact us on a different platform as there might be an issue receiving your message, or sending ours. We strive to have the best customer service we can! Always feel free to contact us :)
Tumblers
For our tumblers, our policy lasts 10 days after the delivery was made. If 10 days have gone by since your tumbler has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.
If you aren't satisfied with your purchase, please contact us within 10 days of the delivery date with your item unused and in original condition. If you simply did not like your item, please contact us and let us know what you did not like and why and we'll assist you.
Mystery Boxes
For our Mystery boxes, we unfortunately cannot offer returns or refunds currently. If any items were damaged or missing upon receiving your package, please contact us with pictures and we'll see if we can get you a replacement delivered as soon as we can, or a credit/discount code. Please contact us within 10 days of the delivery date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at steryebox@gmail.com Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at steryebox@gmail.com and send your item to: 16411 Willingham Way, Houston, TX, 77095, United States.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to: 16411 Willingham Way, Houston, TX, 77095, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.