Blind Bag Collection
Discover the thrill of surprise with our horror blind bags, each packed...
Discover the thrill of surprise with our horror blind bags, each packed...
Last updated: May 6, 2026
Thank you for shopping with Sterye Mystery Boxes. Please review our delivery, return, and refund policy before placing your order. By purchasing from Sterye, you agree to the terms below.
Ready-to-ship products are typically processed and shipped within 1–2 business days.
During high-volume periods, including collection drops, holidays, Black Friday, Cyber Monday, and other major sales events, processing may take up to 5 business days.
You will receive a shipping confirmation email or text message once your order leaves our warehouse.
Processing times do not include carrier transit time.
Delivery within the United States usually takes:
We primarily use USPS and UPS Ground Saver for ground shipments, and USPS Priority, UPS Ground, or UPS 2–3 Day for priority deliveries.
Shipping timeframes are estimates and begin once your order has been dispatched. Carrier delays may occur during holidays, severe weather, high-volume periods, or other events outside of our control.
All Sterye orders are covered by our Spooky Safe Shipping Guarantee for items that arrive damaged.
If an item arrives damaged, please contact us within 7 days of delivery with your order number, clear photos of the damaged item, and photos of the packaging. If approved, we will replace the damaged item when available.
If the damaged item is no longer available, we may offer a comparable replacement, store credit, or another resolution at our discretion.
During the holiday season, gift orders may be eligible for an extended damage claim window of up to 30 days from delivery.
The Spooky Safe Shipping Guarantee applies to damaged items. It does not guarantee replacement for packages marked delivered by the carrier but later reported lost or stolen.
For delays, missing packages, or tracking issues, please contact us at Mystery@Sterye.com or through our website chat. We will do our best to help investigate the issue with the carrier.
If a package is marked as delivered but you cannot locate it, please first check with household members, neighbors, your mailroom, your front office, and your local carrier.
Sterye is not responsible for stolen packages or packages that are marked delivered by the carrier. However, if you contact us within 7 days of the delivery scan, we will do our best to assist with a carrier claim or review available options.
Customers are responsible for entering the correct shipping address at checkout.
If a delivery fails due to an incorrect or incomplete address provided at checkout, additional shipping fees may apply for reshipment.
We cannot modify an address once an order has shipped.
If your order has not shipped yet and you need to update your address, please contact us as soon as possible at Mystery@Sterye.com or through our website chat with your name, order number, and corrected shipping address. We will do our best to update it before shipment, but address changes are not guaranteed once an order begins processing.
Mystery Bags, Mystery Boxes, and Blind Bags are surprise-based products. Because the contents are curated as a mystery experience, all sales are final unless an item arrives damaged, defective, or incorrect.
Dissatisfaction with the theme, style, color, character, assortment, or contents does not qualify for a refund, return, or exchange.
We do not accept partial returns or exchanges of individual mystery box items.
If an item intended for a box is unavailable at packing time, we may substitute an item of equal or greater value.
Product photos, videos, and past box examples are for reference only and do not guarantee the exact items you will receive.
Non-mystery products may be eligible for return if:
The following items are non-returnable:
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Original shipping costs are non-refundable once an order has shipped.
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Mystery@Sterye.com or through our website chat.
Please include:
During the holiday season, gift orders may be eligible for an extended damage claim window of up to 30 days from delivery.
If your claim is approved, we will offer a replacement when available. If the item is out of stock, we may offer a comparable replacement, store credit, or another resolution at our discretion.
We may request that the item be returned or that additional verification be provided before a replacement, credit, or refund is issued.
Approved refunds are processed to the original payment method within 3–7 business days after approval.
Your bank, credit card company, or payment provider may take additional time to post the refund to your account.
Original shipping costs are non-refundable once an order has shipped.
Orders may be canceled within 24 hours of purchase if they have not already entered processing or shipped.
Once an order has entered processing, packing, label creation, or shipment, we cannot guarantee cancellation or modification.
To request a cancellation, contact us as soon as possible at Mystery@Sterye.com or through our website chat with your name and order number.
International orders are final sale unless an item arrives damaged, defective, or incorrect.
Customers are responsible for all customs fees, duties, VAT, import taxes, brokerage fees, or other charges required by their country.
Sterye is not responsible for delays caused by customs, import inspections, unpaid duties or taxes, or local delivery issues outside of our control.
Shipping charges, customs fees, duties, VAT, and import taxes are non-refundable.
For delivery, shipping, return, or damage questions, please contact us:
Email: Mystery@Sterye.com
Website Chat: Fastest response
Please include your order number so we can assist you as quickly as possible.
We’re always here to help and appreciate your support of Sterye.
