Shipping & Processing

Sterye Shipping & Processing Policy

1. Processing Times

At Sterye, every box is carefully hand-packaged by our small team to ensure quality and attention to detail.

  • Processing times typically take 1–3 business days from the date of purchase. However, during high-volume periods or collection releases, processing may take up to 7 days.
  • During busy periods, we aim to have pre-packaged boxes ready to reduce delays. Unless otherwise noted, your order should be shipped within 7 days of purchase.

Need an Order Update or Sending a Gift?

If you need an update on your order or if it's a gift, please reach out to us — we’re happy to help!

2. Shipping Times

Once your order has been shipped, you’ll receive a confirmation via email or text (based on the contact method used at checkout).

Delivery Estimates:

  • Domestic orders: Most orders are delivered within 1–5 business days from the shipping date, but delivery times may vary based on carrier services and location.
  • International orders: Delivery times vary by location but typically range from 7–21 business days depending on customs processing and local carrier services.

Tracking Information:

  • If you don’t see your email confirmation, check your Promotions or Spam folder.
  • Your shipping confirmation will include a tracking number to monitor your order’s progress.

3. Shipping Issues & Delays

If you experience any issues with shipping or tracking (e.g., delays, missing packages, incorrect delivery), please contact us:

We will work directly with the carrier to investigate and resolve the issue as quickly as possible.

4. International Shipping

We offer international shipping to select countries. Please note:

  • Customers are responsible for any customs fees, duties, or taxes related to international shipments.
  • International delivery times may be delayed due to customs processing, carrier issues, or local import regulations.

5. Lost or Missing Packages

If your package has not arrived within the estimated delivery window:

  1. First, check the tracking link provided in your confirmation email.
  2. Confirm with your local post office or carrier, as they may have further information.
  3. If you’re still unable to locate your package, contact us at Mystery@Sterye.com. While we are not responsible for lost or stolen packages after delivery, we’ll do our best to assist you in filing a claim with the carrier.

6. Incorrect Address or Failed Delivery

If a delivery fails due to an incorrect shipping address provided at checkout, we will contact you to arrange reshipment. Additional shipping fees may apply.

7. Order Modifications

Once an order has been processed or shipped, we cannot make changes to the shipping address or order details.

If you need to adjust an order before it ships, please contact us within 24 hours of placing the order.

8. Contact Information

For any shipping or processing questions, please reach out to us:

Thank you for choosing Sterye! We’re grateful for your trust and support. We look forward to creating something special for you.