Horror Collection
Horror Collectibles, Plushies & Mystery Boxes Shop spooky cute horror merch from...
Horror Collectibles, Plushies & Mystery Boxes Shop spooky cute horror merch from...
Last updated: May 6, 2026
At Sterye, every order is carefully packed by our small team with attention to quality and detail. Please review our shipping and processing policy before placing your order.
Ready-to-ship products are typically processed within 1–3 business days from the date of purchase.
During high-volume periods, including collection releases, holidays, Black Friday, Cyber Monday, and major sales events, processing may take up to 7 business days.
Unless otherwise noted on the product page, we aim to ship orders within 7 business days of purchase.
Processing times do not include carrier transit time.
If a product is a preorder, made-to-order item, delayed-release item, or special collection item, the product page may list a separate estimated shipping window. In that case, the product page timeline applies.
Once your order has shipped, you will receive a shipping confirmation by email or text message, depending on the contact method used at checkout.
Your shipping confirmation will include a tracking number so you can monitor your order’s progress.
If you do not see your shipping confirmation, please check your Promotions, Spam, or Junk folder.
After your order has shipped, estimated delivery times are:
United States: Most domestic orders are delivered within 1–5 business days after shipment, depending on the carrier service and destination.
International: International orders typically arrive within 7–21 business days after shipment, depending on destination, customs processing, and local carrier services.
Delivery estimates are not guarantees. Carrier delays may occur due to weather, holidays, customs, high-volume periods, local delivery disruptions, or other events outside of our control.
We primarily ship through USPS and UPS.
The carrier and shipping method used for your order may vary depending on the shipping option selected at checkout, package size, package weight, destination, and available carrier services.
If you experience a shipping or tracking issue, please contact us at:
Email: Mystery@Sterye.com
Website Chat: Fastest response
Please include your order number and tracking number so we can help as quickly as possible.
We will do our best to work with the carrier to investigate delays, missing packages, tracking issues, or possible delivery problems.
If your package has not arrived within the estimated delivery window, please first:
If you are still unable to locate your package, contact us at Mystery@Sterye.com within 7 days of the last tracking update or delivery scan.
If a package is marked as delivered by the carrier but is missing, Sterye is not responsible for stolen packages or packages that cannot be located after delivery. However, we will do our best to assist you with a carrier claim or review available options when contacted within the required timeframe.
Customers are responsible for entering a correct and complete shipping address at checkout.
If a package is delayed, returned, lost, or delivered incorrectly due to an address entered incorrectly at checkout, Sterye is not responsible for replacement or refund.
If a package is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.
We cannot modify an address once an order has shipped.
If your order has not shipped yet and you need to update your address, please contact us as soon as possible at Mystery@Sterye.com or through our website chat with your name, order number, and corrected shipping address. We will do our best to update it before shipment, but address changes are not guaranteed once an order enters processing, packing, label creation, or shipment.
If you need to modify an order, please contact us within 24 hours of placing your order.
Once an order has entered processing, packing, label creation, or shipment, we cannot guarantee changes to the order, shipping address, shipping method, items, size, or customer details.
We offer international shipping to select countries.
International customers are responsible for all customs fees, duties, VAT, import taxes, brokerage fees, or other charges required by their country.
International shipments may be delayed due to customs processing, import inspections, local carrier delays, unpaid duties or taxes, or local import regulations.
Sterye is not responsible for customs delays, rejected packages, unpaid duties or taxes, or local delivery issues outside of our control.
Shipping charges, customs fees, duties, VAT, brokerage fees, and import taxes are non-refundable.
Some products may have a longer processing or shipping timeline, including preorders, restocks, made-to-order items, delayed-release items, or special collection launches.
When a product has a special shipping timeline, the estimated shipping window will be listed on the product page. Please review the product page carefully before placing your order.
If your order contains both ready-to-ship and preorder items, your order may ship together when all items are ready unless otherwise stated.
For shipping or processing questions, please contact us:
Email: Mystery@Sterye.com
Website Chat: Fastest response
Please include your order number so we can assist you quickly.
Thank you for choosing Sterye. We’re grateful for your trust and support.
