Last updated: May 6, 2026
This Privacy Policy explains how Sterye Mystery Boxes, LLC (“Sterye,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit Sterye.com, make a purchase, contact us, sign up for email or SMS marketing, interact with our ads, or otherwise use our services.
By using our Site or purchasing from us, you agree to the collection and use of information as described in this Privacy Policy.
We may collect the following categories of personal information:
Order and checkout information:
This may include your name, billing address, shipping address, email address, phone number, items purchased, order notes, gift messages, discount code usage, and transaction details.
Payment information:
Payment details are collected and processed securely by our payment providers, such as Shopify Payments, Shop Pay, PayPal, or other payment methods available at checkout. Sterye does not store full credit card numbers on its own systems.
Device and usage information:
This may include your IP address, browser type, device type, time zone, approximate location, pages viewed, products viewed, referring websites, search terms, cart activity, checkout activity, cookies, pixels, tags, log files, web beacons, and similar tracking technologies.
Customer support information:
If you contact us, we may collect information you choose to provide, such as your order number, customer service messages, photos or videos submitted for damaged item claims, sizing questions, duplicate-item notes, delivery questions, and other support-related details.
Marketing information:
If you sign up for email or SMS marketing, interact with our ads, use a discount code, or engage with our website or messages, we may collect information about your marketing preferences and interactions.
We use personal information to:
We may disclose personal information to service providers and partners who help us operate our business, including:
Examples may include Shopify, payment providers available at checkout, shipping carriers, Google Analytics, Meta/Facebook, Instagram, TikTok, Klaviyo, review platforms, and other tools we use to operate, market, and improve our store.
We may also disclose personal information when necessary to comply with applicable laws and regulations, respond to subpoenas, court orders, lawful requests, or legal processes, prevent fraud or security issues, or protect our rights, customers, business, or others.
We use cookies and similar technologies to operate our store, remember preferences, analyze site traffic, personalize content, measure advertising, and support marketing.
Some cookies are necessary for website functionality, cart, checkout, account access, and security. Other cookies help us understand performance or deliver relevant ads.
You can manage cookies through your browser settings and, where available, through our cookie banner or privacy preferences tool. Blocking some cookies may affect site functionality, including cart, checkout, customer account, or personalization features.
We may use personal information, cookies, pixels, and similar technologies to help us understand how customers use our Site, measure ad performance, and show relevant ads on platforms such as Meta, Google, TikTok, Pinterest, or other advertising partners.
Depending on your location and applicable law, this activity may be considered “targeted advertising,” “sharing,” or a “sale” of personal information. Where required, you may have the right to opt out of certain targeted advertising or sale/share activities.
You may also opt out of certain targeted advertising through platform-level controls, such as:
If you sign up for email or SMS marketing, we may use your contact information to send product updates, launch announcements, cart reminders, offers, and other marketing messages.
You can unsubscribe from emails by using the unsubscribe link included in our emails. You can opt out of SMS messages by following the instructions in the text message, such as replying STOP.
If you submit a review, photo, video, testimonial, or other content, we may display the content you submit along with your first name, initials, or other information you choose to include, subject to our review platform settings and applicable law.
If you submit photos, videos, or other information for customer support, damaged item claims, missing item claims, or order assistance, we may use that information to review and resolve your request.
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, portability, or to opt out of certain targeted advertising, sale, sharing, or profiling activities. You may also have the right not to be discriminated against for exercising privacy rights.
Texas residents may have rights under applicable Texas privacy law, including rights to access, correct, delete, or obtain a copy of certain personal data, and to opt out of certain targeted advertising, sale of personal data, or profiling where applicable.
California residents may have rights under applicable California privacy law, including rights to know, access, correct, delete, opt out of sale or sharing of personal information, limit certain uses of sensitive personal information where applicable, and not be discriminated against for exercising privacy rights.
Residents of the European Economic Area, United Kingdom, or other regions may have additional rights under applicable privacy laws.
To submit a privacy request, contact us at Mystery@Sterye.com. We may need to verify your identity before completing your request.
Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not currently respond to those signals.
Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, in accordance with applicable requirements.
We keep personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal, tax, accounting, and reporting obligations, resolve disputes, prevent fraud, and enforce our agreements.
When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your personal information may be processed and stored in the United States, Canada, and other countries where we or our service providers operate. These countries may have privacy laws that differ from those in your location.
Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or operational needs. The “Last updated” date shows when this policy was most recently revised.
For questions about this Privacy Policy, our privacy practices, or to submit a privacy request, contact us at:
Email: Mystery@Sterye.com
Mail: 11412 Buvinghausen Road, Unit 4B, Tomball, Texas, 77377
