Ready-to-ship items usually process within our normal processing time. Pre-order items list their expected ship date on the product page. If your order includes both, ready-to-ship items may ship separately.

Yes. Some new drop items are pre-orders, including certain boxes or upcoming releases. Please check each product page for the exact ship date before ordering.

Yes. If you have a specific theme, character preference, or want to avoid repeats from a previous order, leave a note at checkout and we’ll do our best to accommodate when possible.

You’re covered by our Spooky Safe Shipping Guarantee. If anything arrives damaged, reach out and we’ll make it right.