Our current processing time is up to 4 business days for ready to ship products. Shipping on average takes between 2-5 business days. If you ever need an order update, or there's an issue with shipping, send us a message through our website's quick chat, or email us at mystery@sterye.com :)

No! While we specialize in mystery boxes, we do offer mystery bags, and some items are available for individual purchases aside from boxes!

While we do offer returns within 10 days of the delivery date for most individual items, we currently don't offer returns for mystery boxes or bags. We can still do exchanges for mystery box items if an item is damaged upon delivery. Please notify us within 7 days of the delivery date if an item was damaged. Damaged items would be replaced with the same product that's non-damaged.

We currently offer a Horror subscription box, a Cottage core mystery box, and we do seasonal mystery boxes such as Halloween, Valentines, and more. We do have plans for a Pink box to launch in Nov 2024!

The only subscription we currently offer is for our Horror subscription box, and if you're looking to manage that please go to the account/log in page, or click "manage subscription" under links at the bottom of our website in the footer :)