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40oz Boo & Spook Tumbler

40oz Boo & Spook Tumbler

Sterye Mystery Boxes

Regular price $35.00
Regular price Sale price $35.00 SALE
Sale Sold out

Description

Our brand new, 2024 Halloween Ghost tumbler featuring the cutest ghost named Boo and her ghost dog, Spook, doing different Halloween activities. Tumbler is a gorgeous red color. The perfect tumbler for Halloween animal lovers!

  • 40oz
  • Double walled
  • Stainless steel
  • Leak proof

Dish washer safe, design is matte finished.

Shipping Information

In regards to our shipping & processing times, see below:

Processing 

Every box is hand packaged and put together by us and our small team, on average it may take us up to 7 days to get to orders. Sometimes it may be the same day, within an hour of your order. Others it may be 2 weeks. It all depends on our current order volume. During busy times we do have lots of boxes we pre-packaged in anticipation for high volume orders coming in, so unless there's a note on an order we should have your box shipped out within 7 days. 

If you ever need an order update or if it's a gift, please reach out to us and we'll give you an update :) contact us on instagram (@steryeboxes), through email (mystery@sterye.com), or directly through our website!

Shipping

Once your order has been shipped out, you'll receive a notification through either email or text (whichever you used at checkout). If through email, it may appear in the promotions folder, or the spam folder. The shipping notification will send you your orders tracking information. All boxes usually take between 1-5 business days to be delivered after this notification goes out. If there's ever an issue with the tracking or any delays, missing packages, etc, please notify us and we'll be more than happy to assist you!

Contact us on instagram (@steryeboxes), through email (mystery@sterye.com), or directly through our website!

 

Return Policy

Refund, Returns, & Exchanges

Currently for both our Mystery Boxes and Tumblers, we offer 10 day windows after delivery for you to notify us if any item has arrived damaged or broken. Please contact us through email (mystery@sterye.com), instagram (@steryeboxes), or directly through our website and we'll reply to you within 24 hours. If no response was given within 24 hours, please contact us on a different platform as there might be an issue receiving your message, or sending ours. We strive to have the best customer service we can! Always feel free to contact us :)

Tumblers
For our tumblers, our policy lasts 10 days after the delivery was made. If 10 days have gone by since your tumbler has been delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.

If you aren't satisfied with your purchase, please contact us within 10 days of the delivery date with your item unused and in original condition. If you simply did not like your item, please contact us and let us know what you did not like and why and we'll assist you.

Mystery Boxes

For our Mystery boxes, we unfortunately cannot offer returns or refunds currently. If any items were damaged or missing upon receiving your package, please contact us with pictures and we'll see if we can get you a replacement delivered as soon as we can, or a credit/discount code. Please contact us within 10 days of the delivery date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at steryebox@gmail.com  Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at steryebox@gmail.com and send your item to: 16411 Willingham Way, Houston, TX, 77095, United States.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to: 16411 Willingham Way, Houston, TX, 77095, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Reviews

40oz Boo & Spook Tumbler

40oz Boo & Spook Tumbler

Sterye Mystery Boxes

Regular price $35.00
Regular price Sale price $35.00 SALE
Sale Sold out
View full details

FAQs

What's your shipping + processing time?

Our current processing time is up to 4 business days for ready to ship products. Shipping on average takes between 2-5 business days. If you ever need an order update, or there's an issue with shipping, send us a message through our website's quick chat, or email us at mystery@sterye.com :)

Do you only sell mystery boxes?

No! While we specialize in mystery boxes, we do offer mystery bags, and some items are available for individual purchases aside from boxes!

Do you offer returns or exchanges?

While we do offer returns within 10 days of the delivery date for most individual items, we currently don't offer returns for mystery boxes or bags. We can still do exchanges for mystery box items if an item is damaged upon delivery. Please notify us within 7 days of the delivery date if an item was damaged. Damaged items would be replaced with the same product that's non-damaged.

What mystery boxes do you currently offer?

We currently offer a Horror subscription box, a Cottage core mystery box, and we do seasonal mystery boxes such as Halloween, Valentines, and more. We do have plans for a Pink box to launch in Nov 2024!

Horror Subscription Box Shipping Times

Horror Box Subscription Shipping Schedule

Last updated 9/4/24

Subscribers in the Month of May receive:

Horror Box 01: Horror Movie Nights

Theme: Horror Movie Nights

  • Shipping Date: Delivered
  • Estimated Delivery Date: within 7 days of shipping

Subscribers in the Month of June receive:

Horror Box 02: The Slashers

Theme: Some of our favorite Slashers

  • Shipping Date: All Shipped as of 8/21
  • Estimated Delivery Date: within 7 days of shipping

Subscribers in the Month of July receive:

Horror Box 03: The Monsters

Theme: Some of our favorite Monsters from movies, stories, and folklore!

  • Estimated Shipping Date: 9/15-9/17 (Delay on final item pushed shipping back 1 week)
  • Estimated Delivery Date: within 7 days of shipping

Subscribers in the Month of August receive:

Horror Box 04: Vampires

Theme: Dracula, Nosferatu, and Vampire related items

  • Estimated Shipping Date: 10/5
  • Estimated Delivery Date: within 7 days of shipping

Subscribers in the Month of September receive Box 05

Theme: TBD

  • Estimated Shipping Date: 10/24
  • Estimated Delivery Date: within 7 days of shipping

Subscribers in the Month of October receive Box 06

Theme: - TBD

  • Estimated Shipping Date: 12/1
  • Estimated Delivery Date: within 7 days of shipping

 

How do I manage my subscription?

The only subscription we currently offer is for our Horror subscription box, and if you're looking to manage that please go to the account/log in page, or click "manage subscription" under links at the bottom of our website in the footer :)