The Cottage Box
The Cottage Box
Sterye Mystery Boxes
Description
Regular Cottage Boxes Receive:
- The Frogshroom rug mat is 13.5 x 11.5 inches recommended for desk decor, wall art, or flooring. Based on our Ribbert the frog character design (value is $30)
- Mushi the Mushroom plush is a 10-inch plushie that's super plush and adorable (value is $30)
π4 Mystery exclusive items ($40 value)
- We'll keep these items a surprise here, but some might be shown on our socials!
Deluxe Cottage Boxes Receive:
Everything from the regular BUT with both the Frogshroom rug and Mushi the mushroom plush instead of one or the other. Ships in a bigger shipping box with plushie outside of the Cottage box to fit everything.
Small Cottage Boxes Receive:
Everything from the regular BUT NO Mushi the mushroom Plushie and NO Frogshroom rug. Ships in same box but with kraft paper shred filling.
Retail value is based on what we would sell these items individually from the boxes. We consider our mystery boxes a big package of goodies so you save money rather than purchasing everything separately. Above is a list of what each box will receive. Orders can be canceled by contacting us as long as the order hasn't shipped yet. All artwork is done inhouse by us.
πShipping & Delivery
Please allow 2-4 business days for order processing. We're a small U.S. based company that packages all orders by hand.
Once dispatched, you can expect to receive your box within 2-5 business days.Β
100% Love it Guarantee
Your satisfaction is our top priority & we will do everything to ensure this box puts a smile on your face, or the loved one you got it for. The inside of each box is packaged like a gift.
Lost Box Guarantee
If your box is ever lost by the shipping courier, we will send you a new one at absolutely no cost to you. It can happen in a small percentage of shipments, but we've got you covered.
Items inside Damage
If any items inside your box arrived damage, please contact us and send us a picture of the item.Β
Shipping Information
Shipping Information
In regards to our shipping & processing times, see below:
ProcessingΒ
Every box is hand packaged and put together by us and our small team, on average it may take us up to 7 days to get to orders. Sometimes it may be the same day, within an hour of your order. Others it may be 2 weeks. It all depends on our current order volume. During busy times we do have lots of boxes we pre-packaged in anticipation for high volume orders coming in, so unless there's a note on an order we should have your box shipped out within 7 days.Β
If you ever need an order update or if it's a gift, please reach out to us and we'll give you an update :) contact us on instagram (@steryeboxes), through email (mystery@sterye.com), or directly through our website!
Shipping
Once your order has been shipped out, you'll receive a notification through either email or text (whichever you used at checkout). If through email, it may appear in the promotions folder, or the spam folder. The shipping notification will send you your orders tracking information. All boxes usually take between 1-5 business days to be delivered after this notification goes out. If there's ever an issue with the tracking or any delays, missing packages, etc, please notify us and we'll be more than happy to assist you!
Contact us on instagram (@steryeboxes), through email (mystery@sterye.com), or directly through our website!
Β
Return Policy
Return Policy
Refund, Returns, & Exchanges
Currently for both our Mystery Boxes and Tumblers, we offer 10 day windows after delivery for you to notify us if any item has arrived damaged or broken. Please contact us through email (mystery@sterye.com), instagram (@steryeboxes), or directly through our website and we'll reply to you within 24 hours. If no response was given within 24 hours, please contact us on a different platform as there might be an issue receiving your message, or sending ours. We strive to have the best customer service we can! Always feel free to contact us :)
Tumblers
For our tumblers, our policy lasts 10Β days after the delivery was made. If 10Β days have gone by since your tumbler has been delivered, unfortunately we canβt offer you a refund or exchange.
To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.
If you aren't satisfied with your purchase, please contact us within 10 days of the delivery date with your item unused and in original condition. If you simply did not like your item, please contact us and let us know what you did not like and why and we'll assist you.
Mystery Boxes
For our Mystery boxes, we unfortunately cannot offer returns or refunds currently. If any items were damaged or missing upon receiving your package, please contact us with pictures and we'll see if we can get you a replacement delivered as soon as we can, or a credit/discount code. Please contact us within 10 days of the delivery date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you havenβt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youβve done all of this and you still have not received your refund yet, please contact us at steryebox@gmail.comΒ Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at steryebox@gmail.com and send your item to: 16411 Willingham Way, Houston, TX, 77095, United States.
If the item wasnβt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to: 16411 Willingham Way, Houston, TX, 77095, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donβt guarantee that we will receive your returned item.
Reviews
