Horror Box 06 - Folk Horror (Ships Late November)
Horror Box 06 - Folk Horror (Ships Late November)
Sterye Mystery Boxes
Description
Horror Box 06 - Folk Horror
(Subscription orders in October receive this box, expected to ship between November 20th to 30th)
This box features items from different folk horror tales!
This box is expected to ship out in late mid to late November. This is a one-time purchase. If you'd wish to save and subscribe to different monthly Horror themes, please check out our Horror Subscription Box as this is apart of that collection.
We don't recommend purchasing multiple of these as it's a 6-item collection set in each box, meaning each box contains the same items inside. We have other Horror boxes, though, if you're wanting different items!
Shipping Issues, or delivery damages
If your box is ever lost by the shipping courier, we will send you a new one at absolutely no cost to you. It can happen in a small percentage of shipments, but we've got you covered. If any items inside your box arrived damage, please contact us and send us a picture of the item within 7 days of delivery.
Shipping & Delivery
Boxes will be shipped out once we have everything ready for them, usually 2 months after the initial month. Once dispatched, you can expect to receive an email right away and your box within 2-5 business days.
Refunds, Returns & Exchanges
While we don't currently offer returns on boxes, we can offer refunds as long as the order has not been shipped out yet. Just send us an email at mystery@sterye.com with your name and order number and we'll have your order cancelled and refunded within 24 hours! As for exchanges-- any damaged items you must notify us within 7 days of delivery with pictures of the damage and we'll have a new one sent item sent out to replace the damaged one.
Shipping Information
Shipping Information
In regards to our shipping & processing times, see below:
Processing
Every box is hand packaged and put together by us and our small team, on average it may take us up to 7 days to get to orders. Sometimes it may be the same day, within an hour of your order. Others it may be 2 weeks. It all depends on our current order volume. During busy times we do have lots of boxes we pre-packaged in anticipation for high volume orders coming in, so unless there's a note on an order we should have your box shipped out within 7 days.
If you ever need an order update or if it's a gift, please reach out to us and we'll give you an update :) contact us on instagram (@steryeboxes), through email (mystery@sterye.com), or directly through our website!
Shipping
Once your order has been shipped out, you'll receive a notification through either email or text (whichever you used at checkout). If through email, it may appear in the promotions folder, or the spam folder. The shipping notification will send you your orders tracking information. All boxes usually take between 1-5 business days to be delivered after this notification goes out. If there's ever an issue with the tracking or any delays, missing packages, etc, please notify us and we'll be more than happy to assist you!
Contact us on instagram (@steryeboxes), through email (mystery@sterye.com), or directly through our website!
Return Policy
Return Policy
Refund, Returns, & Exchanges
Currently for both our Mystery Boxes and Tumblers, we offer 10 day windows after delivery for you to notify us if any item has arrived damaged or broken. Please contact us through email (mystery@sterye.com), instagram (@steryeboxes), or directly through our website and we'll reply to you within 24 hours. If no response was given within 24 hours, please contact us on a different platform as there might be an issue receiving your message, or sending ours. We strive to have the best customer service we can! Always feel free to contact us :)
Tumblers
For our tumblers, our policy lasts 10 days after the delivery was made. If 10 days have gone by since your tumbler has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.
If you aren't satisfied with your purchase, please contact us within 10 days of the delivery date with your item unused and in original condition. If you simply did not like your item, please contact us and let us know what you did not like and why and we'll assist you.
Mystery Boxes
For our Mystery boxes, we unfortunately cannot offer returns or refunds currently. If any items were damaged or missing upon receiving your package, please contact us with pictures and we'll see if we can get you a replacement delivered as soon as we can, or a credit/discount code. Please contact us within 10 days of the delivery date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at steryebox@gmail.com Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at steryebox@gmail.com and send your item to: 16411 Willingham Way, Houston, TX, 77095, United States.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to: 16411 Willingham Way, Houston, TX, 77095, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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