Our current processing time is up to 3 business days for ready to ship products. Shipping on average takes between 2-5 business days. If you ever need an order update, or there's an issue with shipping, send us a message through our website's quick chat, or email us at mystery@sterye.com :)

No! While we specialize in mystery boxes, we do offer mystery bags, blind bags, and some items are available for individual purchases aside from boxes!

While we do offer returns within 30 days of the delivery date for most individual items, we currently don't offer returns for mystery boxes or bags. We can still do exchanges for mystery box items if an item is damaged upon delivery. Please notify us within 7 days of the delivery date if an item was damaged. Damaged items would be replaced with the same product that's non-damaged. We do offer returns on individual products if they're ordered outside mystery boxes within 30 days if the product hasn't been used.

Our products change quarterly with different releases and drops. Check out our current mystery box line up under the shop section in our main menu, or home page.

We currently don't offer any subscription services, and all products are one-time purchases.

We release between 3-5 new collections each year. With at least 3 of them being part of our Horror collection. For 2025, we have a Creepmas box drop and Cherry Box dropping in late November. In 2026, we have our Horror valentine collection dropping in early January, and a Cottage box scheduled for March.